CCAAS Engineer
BH-12209
Posted: 28/11/2024
- €60,000-€80,000 per annum
- Amstelveen noord, Netherlands
- Permanent
CCaaS DevOps Engineer
Our client, a leading bank, is searching for a passionate and skilled CCaaS DevOps Engineer to help create seamless, cutting-edge customer experiences. In this role, you’ll work at the heart of customer interaction, leveraging your technical expertise to design, develop, and optimize our omnichannel solutions. If you’re a problem-solver with a drive for innovation and collaboration, this is your chance to join a high-performing DevOps team and take your career to the next level.
Your Role
As a CCaaS DevOps Engineer, you’ll:
What You Bring
We’re looking for a proactive, resourceful engineer with:
Why Join Us?
Our client offers: excellent WFH, salary and secondary benefits
Apply Now
Ready to be part of a cutting-edge team that’s shaping the future of customer interactions? Take the next step in your career by joining our client’s dynamic and supportive environment.
APPLY TODAY
Our client, a leading bank, is searching for a passionate and skilled CCaaS DevOps Engineer to help create seamless, cutting-edge customer experiences. In this role, you’ll work at the heart of customer interaction, leveraging your technical expertise to design, develop, and optimize our omnichannel solutions. If you’re a problem-solver with a drive for innovation and collaboration, this is your chance to join a high-performing DevOps team and take your career to the next level.
Your Role
As a CCaaS DevOps Engineer, you’ll:
- Take end-to-end responsibility for designing, developing, and implementing software components based on the NICE CXone CCaaS/SaaS platform.
- Apply your expertise in audio/SIP architecture and communication protocols to ensure seamless interactions.
- Develop and optimize integration patterns between CCaaS/SaaS and Azure-based services, leveraging REST APIs and API Gateways like Azure API Gateway or Apigee.
- Monitor application performance, identify bottlenecks, and improve overall system reliability.
- Build and maintain robust monitoring, backup, and compliance solutions to meet strict security requirements.
- Collaborate within a self-steering DevOps team to share expertise and deliver high-quality, scalable solutions.
What You Bring
We’re looking for a proactive, resourceful engineer with:
- 4–5 years of experience working with CCaaS platforms, preferably NICE CXone or similar solutions.
- Proven expertise in contact center software implementation and cloud-based service integration.
- Solid knowledge of REST services, API Gateways (Azure API Gateway, Apigee), and software integration patterns.
- Experience with audio/SIP protocols, contact center solutions, and omnichannel platforms.
- A collaborative mindset and a passion for innovation, backed by hands-on DevOps experience.
Why Join Us?
Our client offers: excellent WFH, salary and secondary benefits
Apply Now
Ready to be part of a cutting-edge team that’s shaping the future of customer interactions? Take the next step in your career by joining our client’s dynamic and supportive environment.
APPLY TODAY
Floor Nooitgedagt
Principal Consultant